Common queries answered

Frequently Asked Questions

How long does it take for me to receive my order?

Even though we aim to deliver you the order as quickly as possible, it can still take 5-7 business days for the product to reach you. We dispatch the product in 2-3 business days.

Why does it take so long to get my product delivered?

As comparison to other major ecommerce platforms like Amazon, Flipkart etc. that has a fleet of robots, big warehouses and inhouse logistics capabilities, we are a growing ecommerce platform that relies heavily on third party logistics providers and limited stocking of products.

What is your return and exchange policy?

The product should be unused and in the same condition as you received it with its original packaging. The product return is valid within 15 days after successful product delivered. In case of manufacturing defect (once proven), the exchange will be done unconditionally of the complete product or the defective part.

How do I change my shipping address?

You need to log into your account, go to addresses and updated your shipping address. Contact us in case of any issues.

How do I track the status of my order?

Once the order is shipped by us you will start getting notifications via SMS from our logistics partner. You can also connect to us for any details about the shipment.

How do I receive customer support?

Fill out the form as provided in the contact us page with all the details. We will reach you out with 24-48 hours. You can also connect with us on the provided number.

What do I do if I entered an incorrect shipping address?

You can connect with us on the provided WhatsApp (+91 89688 11577) number and notify us about the error.

Do you ship to my country?

Currently we are shipping only in India to areas that are supported by third party logistics providers.

Will my items come in one package?

Depending on the product ordered it may or may not come in a single package, but we try our best to keep all the products in one package.